Data deletion
Updated 10 November 2026
How to delete the data Maagma AI keeps about you and about the social networks you connect (Instagram, Facebook, TikTok, YouTube and X). What we process and why is explained in the privacy policy. This is a translation; the Spanish version prevails.
1. Disconnect a social network (immediately)
Sign in to your account (app.maagmaai.com/cuenta), open the brand and go to Social. Click Disconnect on the profile. We immediately delete its access tokens and profile data, cancel anything it had scheduled and ask the platform to revoke Maagma’s access.
2. If you remove the access from the network itself
You can also remove Maagma from Instagram, Facebook, TikTok (Settings and privacy › Security and permissions › App permissions), your Google account or X. When Meta tells us you removed the app or asked for your data to be deleted, we delete the connection immediately and give you a code to check the request. For the others, the connection stops working, we mark it as expired and delete its data within 30 days at most; if you want it sooner, disconnect it from your account or write to us.
3. Delete all your data
Write to [email protected] from your account’s email with the subject “Delete my data”. We delete your account, brands, material, posts, what you have scheduled on social networks and every social network connection within 30 days at most, and confirm it by email. We only keep the billing records the law requires us to retain (up to 6 years).
4. Check a request
If you asked for your data to be deleted from Facebook or Instagram, the platform gave you a link with a code: open it to see its status. If in doubt, write to [email protected] with that code.