Sales contract

1. The parties

The seller is Patriciu Lucian Nista Oltean, tax ID 24559683F, registered address Carrer de Baix Llobregat 21, 08223 Can Serra, Vacarisses (Barcelona), España, a self-employed professional. Contact: [email protected].

The buyer is you, always as a business or professional and for your trade, even if you are an individual. This is a business-to-business contract: consumer law and its right of withdrawal do not apply, and that is why prices are shown without VAT.

2. What you buy

The engine (always included): access to the engine that generates content for social media, including video, audio and images. Each client or brand you pay for has its brand sheet, references and calendar. From the client area and your AI assistant you make as many posts as you want (videos, reels, carousels, images and stories) and ask for as many changes as you need.

The plans: you pay per brand, and the “Pack 10” (10 brands) and “Pack 25” (25 brands) packs apply on their own when they come out cheaper, combined with single brands, up to 35 brands; beyond that, a plan made to measure agreed in writing. Each plan covers the brands you pay for, all those its packs cover.

The extras you choose, such as “Content, calendar and publishing”, which we do for each client.

Not included unless bought separately: your AI assistant subscription, third-party accounts (for example ElevenLabs), paid advertising, or publishing on your social networks.

Beta. Maagma is in beta and those subscribing now are early adopters: the service works and we improve it every week, but it may have bugs, and its features may change or be withdrawn. We provide it as is and on a best-effort basis: there is no service level agreement (SLA) and no guaranteed availability percentage, and outages, bugs or changes give no right to a refund or compensation.

3. How to buy

1. In the configurator you choose the plan, how many clients or brands, the extras and monthly or yearly billing, and you see the price.
2. You go to Stripe’s secure checkout, where you enter your email, billing details and tax or VAT number. Until you pay you can go back and correct anything.
3. When you pay, Stripe confirms the charge and you receive the welcome email to sign in to your account.

You can buy in Spanish or English; if they differ, the Spanish version prevails. We keep these conditions as they stood when you bought and send you a copy on request. Your invoices are under “Manage subscription” in the client area.

4. Price, taxes and payment

The price is the configurator’s price at the time of purchase, excluding VAT. Taxes are worked out at checkout from your address and tax number: if you are a business in another EU country with a valid VAT number, the reverse charge applies.

Payment is processed by Stripe with the methods it shows you (card, SEPA direct debit and others). We never see or store your card details. If you pay yearly, you pay in advance and everything recurring costs 10 % less.

5. Term, renewal, cancellation and refunds

The subscription renews automatically at the end of each period (month or year) on the same plan at the current price. If you pay yearly, we email you 30 days before renewal.

There is no commitment beyond the period paid: you can cancel whenever you want from “Manage subscription” or by writing to us. Cancellation takes effect at the end of the current period; until then you keep the service.

Refunds. There is no right of withdrawal and we do not refund amounts already charged, unless no action of the service has been taken yet: you have not created brands or posts or placed commissions, and we have not started any work for you. In that case we refund the full amount if you ask in writing, within 14 days and to the same payment method. Once any action has been taken there is no refund, because the AI resources the service runs on (tokens and licences) are already bought for the period and the provider does not refund them.

To change plan or add clients, write to us or do it from your account when available; Stripe prorates the difference.

6. Failed payments and pauses

If a charge fails, Stripe retries it and lets you know. If it still cannot be collected, the subscription ends and your account is paused: the engine stops making posts, but we do not delete your brands or posts. It works again once paid.

If a dispute is opened or there is a fraud warning on a charge, we pause the account while we review it.

7. Price changes

If we change the price, we email you at least 30 days in advance. The new price applies from the next renewal, and you may cancel before then if you prefer.

8. Your part

Give us accurate material you have rights to; follow the terms of use; review each post before publishing it; keep your keys safe; and keep your third-party accounts (your AI assistant, ElevenLabs) if you use them with the engine.

9. Who owns what

The posts and their files (videos, images and carousels) are yours. To the extent any rights exist in them, we assign to you exclusively, worldwide and for their full duration, the rights of reproduction, distribution, public communication and transformation, for any use.

We keep the engine, its code, effects, blocks and styles, and the code of the custom scenes we make for you: you may use them in your posts, but you do not receive that code. Stock music is used under its catalogue’s licence, which allows it within the post but not on its own; music the engine composes for a post may be used with that post. Typefaces have their own open licences.

References. We may show your opinions and feedback about the service, your testimonials and excerpts of the posts you make with Maagma on our website and our channels, as examples of our work and as references. We never assign or sell them to third parties. If you ask us to remove any of them, we take it down.

10. Personal data you entrust to us

If your material contains personal data (faces, names, people’s voices), you are the controller of that data and we process it as your processor (Article 28 GDPR). Therefore:

• we process it only to make your posts and on your instructions;
• everyone who works with it is bound to confidentiality;
• we apply appropriate security measures (private storage, key-based access, encryption in transit);
• we use these sub-processors: Vercel (website), Cloudflare (post storage), Resend (emails), Stripe (payments), Anthropic (the agent that makes custom scenes) and ElevenLabs (generated music and, unless you connect your own account, the voice-over). We will tell you before adding others, and you may object;
• where any of them is outside the European Economic Area, the transfer relies on the European Commission’s standard contractual clauses or another valid safeguard;
• we help you respond to people’s requests and tell you without delay about any security breach;
• when the contract ends, we delete that data or return it to you, as you prefer.

11. Liability

We provide the service with professional diligence and best effort, without guaranteeing specific results or availability (it is a beta, section 2). Posts are made partly with AI and may contain errors; reviewing them before publishing is your responsibility.

Our total liability under this contract will not exceed what you paid us in the 12 months before the event that caused it, and we are not liable for indirect damage or loss of profit. These limits do not apply to wilful misconduct or gross negligence.

12. Force majeure

Neither party is liable for failures caused by events beyond its reasonable control, such as general internet outages or outages of hosting, payment or AI providers.

13. Confidentiality

What you tell us about your brand and your clients, and unpublished material, is confidential: we do not share it except to provide the service or where the law requires.

14. End of the contract

When the subscription ends, your access ends at the end of the period paid; until then you can download your posts. We delete your material when you ask us to. Billing records are kept for as long as the law requires.

We may terminate the contract if you seriously breach these conditions or the terms of use, with prior notice unless the breach puts the service or third parties at risk.

15. Changes to these conditions

If we change them, we email you 30 days in advance. Changes apply from the next renewal; if you disagree, you may cancel before then.

16. Law and courts

Spanish law applies. Any dispute goes to the courts of the seller’s registered address.